Frequently Asked Questions
Find answers to common questions about Curate's phygital shopping experience, payments, delivery, and more.
About Curate
Shopping Purchases
Payment Delivery
Pre Loved FAQ
About Curate
Curate combines in-store product displays with digital convenience. Scan a QR code on any item to shop the full selection online.
You can see and feel product quality in-store, then order online from a broader range—convenient and seamless.
Beauty, cosmetics, fashion, pre-loved luxury, handbags, footwear, and accessories.
Level 1, Reem Mall, Abu Dhabi.
Shopping Purchases
Scan the QR code on any product in-store using your phone or in-store iPads to shop online.
Locally sourced items are available for “Click and Collect "immediately from the Curate store.
Yes! Visit us or contact our team to place a reservation.
Stock status is visible on each product page.
Yes, each product page includes a detailed size guide.
Payment Delivery
Visa, MasterCard, Apple Pay, and Google Pay.
We do not accept cash payments in-store or on delivery.
Not yet, but we're working on adding them soon.
Local orders: AED 26.25. Drop-ship orders: Standard DHL rates apply.
Currently, we only deliver within the UAE.
Once shipped, you'll receive a tracking link via email or SMS. You can also visit shipa.com/track or dhl.com/track
Pre Loved FAQ
Pre-loved refers to authentic luxury items that have been owned and used before but remain in excellent condition for resale.
Most pre-loved items are gently used, though some may be like-new or unused.
Pre-loved offers better value, access to rare or discontinued pieces, and supports sustainable fashion.
Each item is carefully reviewed through a detailed inspection process that includes checking craftsmanship, materials, serial numbers, hardware, and brand-specific details to confirm authenticity.
Yes. We only offer genuine designer pieces that have been fully examined and approved by our authentication team.
If you believe there is any issue with authenticity, please contact us immediately. Our authenticity guarantee ensures a full refund if an item is determined to be non-authentic.
This depends on each listing. If available, it will be stated in the product details.
A return may be approved if the color or size of the item received does not match our website description, or if there are concerns regarding authenticity.
Exchanges are not guaranteed due to the one-of-a-kind nature of pre-loved pieces.



